Maybe you figured out the extended warranty game a long time ago, but Bernie and Nancy are just now understanding. Until this year, they were on opposite sides of the debate when it comes to the new appliance extended warranty. One thought they are a waste and the other felt more secure with appliance extended warranties. Today they are on the same page, but they had to have bad luck to figure it out. To protect the guilty, we’re naming the appliance manufacturers and retailers by the names of the most famous prisons in the United States because that’s how our friends Bernie and Nancy said they felt….imprisoned!!
It all started with the “chosen” audio/video installer who wired their newly built home. The company sold to them and installed their Sing Sing television. In less than a year, the picture completely died. The audio/video installer took care of the repair by a Sing Sing approved technician. Several years passed and the picture began to flicker and finally went out again. The audio/video company was out of business, the warranty had expired and three different repair companies could do nothing with the television because they discovered it was only a showroom model. That audio/video company had sold them a used monitor. They trashed it. $2,000.00 gone in 6 years.
They buy a new Sing Sing television because this time it will come from a big, proven retailer. They decide to spend the money for a 5 year warranty on this big modern television, just in case it’s a lemon. Within exactly 34 days, they hear a pop from the television but they automatically think it is coming from the channel they are watching. In less than a year, it happens again and once again, they blame the show. It’s been two years and some months now and they eventually heard the noise two more times before finally noticing the picture had gotten visibly darker. What was happening 34 days after they bought it is that lights were burning out from the oh so modern LED backlight. Another new board would cost $1,000.00 plus a labor fee of nearly $300, a $1300 repair for a two and a half year old $3400.00 television.
We had extended warranties on our Leavenworth washer/dryer, the San Quentin refrigerator, the Marion dishwasher and the Folsom range and it worked for us. The washer/dryer had frequent problems and the repairmen were never surprised. The door on the range was cheap and needed to be replaced once and fixed once. We didn’t have a television warranty but Bernie and Nancy did and here’s what happened.
Original television cost: $3400.00
Original 5 year retailer extended warranty: $699.99
Technician deems it defective after 2 ½ years.
Retailer offers exact replacement at “current” value: $2,000.00 (They take it).
(They lost the last 2 ½ years of the extended warranty on the defective television but without the extended warranty, they would have received nothing free after 2 1/2 years).
Retailer offers new 2 or 5 year extended warranty on replacement television.
2-year is selected at $279.99 for a brand new television, upgraded slightly and that $279.99 is the total they spent this week for a brand new identical television. If it’s going to break down, let’s hope it happens within two years.
An extended warranty on any new flat panel, 4K, U whatever television that does everything except the laundry, is worth it. The televisions are beautiful. Men love them for sports and people in general love them for movies. I love them for HGTV & DIY to see renovations on the big screen. However, the televisions are cheaply made, made to fall apart so you will buy a new one and they can be so expensive that you’ve spent your limit before getting an extended warranty. Then 15 months later, you are out of a television but it lasted long enough to let Sing Sing or Leavenworth or Attica or Rikers or San Quentin off the hook.
So before you buy…..understand it and BEWARE!©
by Dianne Thompson ® comments welcome at firstname.lastname@example.org